The Financial Services Act (FINSA) entered into force on 1 January 2020, with the aim of strengthening investor protection and creating comparable conditions of competition for all financial service providers.
SWAN Asset Management SA (hereinafter referred to as SWAN), as a financial intermediary subject to FINMA's prudential supervision, has implemented the organizational measures within the time limits stipulated by the Act, by promptly updating its customers through its Internet website and/or with personalized communications.
The FiNSA provides for the possibility, for clients of financial intermediaries, to contact a mediation body in order to resolve possible disputes.
In general the mediation body is contacted only after a written complaint has been made to SWAN and after a consensual solution has been attempted. If no agreement is reached for the client, it is possible to contact a mediation body that, in a neutral and free manner, will be responsible for resolving the dispute. Below are the contacts of SWAN Asset Management SA and of the mediation body to which it is affiliated:
SWAN Asset Management SA
Via Zuccoli 19
Lugano Paradiso (6900)
Phone: +41 91 9863190
Contacts mediation body:
Ombud Finance Suisse OFS
General Council Street 101205 Ginevra
Tel: +41 22 808 04 51